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FAQs

FAQs

The best customers are those who are most educated and informed. Here are the questions our customers most commonly ask us about our carpet repair services.

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1. Can one loose thread ruin my entire carpet?

Answer: Yes. Your carpet can unravel like an old sweater. Simply cut off any loose threads before your vacuum gets a hold of them and call us immediately, before it gets out of control. Please save the threads for future seam repair, seriously even unraveled seams can be saved, you’d be shocked at the stuff we can reuse.

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2. Do we need to move all of our furniture in order to stretch the carpet?

Answer: Rarely do we need to move all of your furniture to stretch your carpet. Normally we can use one of our specialty tools like this mini-stretcher to pull out the ripples from just one side of the room.

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3. How can I avoid stains?

Answer: Scotch-guard protection may be for you. Using Scotch-guard will give you an added degree of protection. As you’re running to mop up a spill, you’ll be happy that your carpet is virtually waterproof.  Frequent vacuuming is another excellent way to prevent dirt and debris you don’t see from building up and staining your carpet.  If you do have a stain that wont budge, you may want to get your carpet repaired to remove the eye sore for good.

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4. How does dirt and sand destroy my carpet’s fibers?

Answer: Sharp grains of sand grind into your carpet, cutting the fibers like glass. Frequent vacuuming is the single most important thing you can do to maintain your carpet.

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5. My carpet has indentations. What can I do with them?

Answer: If you have indentations from your furniture, some experts suggest putting an ice cube in them. Let the ice cube melt. When the carpet is dry, your problem is solved.

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6. My carpet looks great except for a worn out hallway. Is there any way to fix this?

Answer: Since the hall carpet needs to match the other rooms, you can’t change it without replacing all of the carpet. In this case I usually suggest moving carpet from one of the bedrooms to replace the worn carpet, then putting new carpet in the bedroom since it’s less expensive than replacing all the carpet. This option works well if you’re trying to save some money and you know that you aren’t too picky.

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7. My stairs need some help. What can you do?

Answer: Often times the stairs wear out before the rest of the carpet, so we remove enough carpet from a closet and replace a stair or two. We can even replace an entire stairway using carpet taken from a bedroom. Then you put new carpet in the bedroom and the stairs still match the rest of the home. If your stairs are just loose or have wrinkles, we can fix that too.

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8. We stub our toes on the new floor because the new floor is up higher than the carpet. What can you do about that?

Answer: This problem more common than one would think, we use shims to raise the carpet up to the level of the floor.  Which means no more stubbed toes for you! This repair is called Carpet To Tile Transition.

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9. What can be done about my wrinkled carpet?

Answer:  Instead of avoiding the wrinkles till somebody trips and gets hurt give us a call, you will benefit from our Carpet Re-Stretching Services.  We use a special tool called a knee kicker to stretch the carpet, then we trim off the excess and seal the remaining carpet in.

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10. What can you do if I remove a wall or remodel a room?

Answer: I can take carpet from another room, or from an inconspicuous place like a closet, and replace matching carpet in the area you don’t have any. Then we will take a closely matching carpet and replace it in the inconspicuous place we originally took from.

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11. What can you do with burns or small stains?

Answer: We remove the burned/stained area then replace damaged carpet with matching carpet samples. We will pull matching carpet samples from a inconspicuous area, like a closet, to repair the problem area.  We will replace the carpet we take from your closet with the closet match samples we can find. If your looking for an exact match replacement we only ask for you to provide the carpet.  In the case that problem area is bigger we remove as much as needed for repair. No matter the size of the job we have a solution just give us a call and ask.

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12. Will patching make my carpet look like new?

Answer: Yes, after a few weeks it will. I will use matching carpet from inconspicuous place in your home, like a closet, to give your carpet a new look. Once the carpet has had a sufficient amount of traffic you’ll notice it start to blend more evenly over the next couple weeks after a repair.

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13. Will steam cleaning help?

Answer: Yes, not removing dirt from will slowly destroy your carpet over time. Steam cleaning can be your best friend when you find the right partner.  Please don’t clean it yourself with a carpet cleaning rental machine. It will remove little to no debris and leave your carpet soaking wet, which only cause mold and bacteria growth. Give us a call for the name of an affordable and professional carpet cleaner in your area. Just because we don’t offer the service doesn’t mean we don’t have a solution for you.

14. What if I decide to just have carpet installed in my bedroom rather than repairing a section of it?

Answer: Not a problem, this is 100% your choice, we offer carpet installation services if you’ d prefer to have your carpet replaced. We will be happy to help you choose a closely matching color to your remaining carpet, and walk you through the process.

No matter the size of your carpet problem Carpet Repair of Arizona always has a solution for you, just give us a call, we are here to help.